Call Centre Consultant

Credence Financial Solutions
32A Jellicoe Avenue, Rosebank, Johannesburg, Gauteng, 2196
Full-time | Office-based
Salary: R9,500 CTC per month
Posted: 15 July 2026
Closing date: 31 July 2026

Job summary

Credence Financial Solutions is looking for a confident and professional Call Centre Consultant to handle inbound and outbound client interactions while providing helpful, accurate and respectful service.

This entry-level position is suitable for a candidate with Grade 12, good communication skills, basic computer literacy and professional telephone etiquette. No previous call centre experience is required.

Key responsibilities

  • Handle inbound and outbound telephone calls professionally.
  • Respond to general client enquiries and service requests.
  • Provide clients with accurate information about relevant services and processes.
  • Verify client information before discussing account-related matters.
  • Capture and update client information on company systems.
  • Record complete and accurate notes for every client interaction.
  • Follow approved call scripts, procedures and communication standards.
  • Direct enquiries to the appropriate department when necessary.
  • Escalate complex or unresolved matters to the relevant supervisor.
  • Respond to client emails and other authorised communication channels.
  • Maintain professional and respectful communication with clients.
  • Protect confidential client and company information.
  • Meet required call quality, productivity and service standards.
  • Participate in training, coaching and performance-development activities.
  • Complete assigned administrative duties within required deadlines.

Minimum requirements

  • Grade 12/Matric.
  • Basic computer and email literacy.
  • Basic Microsoft Word and Excel skills.
  • Good written and verbal communication skills.
  • Clear and professional telephone communication.
  • Good listening and problem-solving abilities.
  • Professional telephone and email etiquette.
  • Ability to remain calm when handling difficult conversations.
  • Ability to follow scripts, instructions and company procedures.
  • Ability to work towards service and performance targets.
  • Ability to work independently and as part of a team.

Key competencies

  • Telephone and client communication.
  • Customer service.
  • Active listening.
  • Data capturing and record keeping.
  • Problem-solving.
  • Professionalism and patience.
  • Confidentiality and integrity.
  • Reliability and accountability.
  • Target and quality awareness.

Working arrangement

  • This is a full-time, office-based position at 32A Jellicoe Avenue, Rosebank, Johannesburg. The successful candidate will work according to the company’s operational schedule. The final working hours will be confirmed during recruitment.

Salary

  • The position offers a salary of R9,500 CTC per month, equivalent to R114,000 CTC per year.

How to apply

  • Email your CV to hr@credfin.co.za
  • Email subject: Credfin Careers
  • Email body: State that you are applying for the Call Centre Consultant position.

Applications close on 31 July 2026.

Only candidates selected for the next stage of the recruitment process will be contacted.

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