Collections Agent

 

Credence Financial Solutions
32A Jellicoe Avenue, Rosebank, Johannesburg, Gauteng, 2196
Full-time | Office-based
Salary: R11,950 CTC per month
Posted: 15 July 2026
Closing date: 31 July 2026

Job summary

Credence Financial Solutions is looking for a confident and professional Collections Agent to assist clients with outstanding accounts and facilitate suitable payment arrangements.

This entry-level position is suitable for a candidate with Grade 12, good communication skills, basic computer literacy and the ability to handle financial conversations professionally. No previous collections experience is required.

Key responsibilities

  • Contact clients regarding outstanding account balances.
  • Handle inbound and outbound collections calls professionally.
  • Verify client information before discussing account details.
  • Explain outstanding balances and available payment options clearly.
  • Assist clients in establishing realistic payment arrangements.
  • Record payment commitments accurately on company systems.
  • Follow up on payment arrangements and outstanding commitments.
  • Capture complete and accurate notes after every client interaction.
  • Update client contact and account information when required.
  • Respond to general account and payment-related enquiries.
  • Refer disputed accounts and complex matters to the appropriate department.
  • Escalate vulnerable-client cases or complaints to a supervisor.
  • Treat clients fairly, respectfully and without intimidation.
  • Protect confidential client and company information.
  • Follow approved scripts, procedures and regulatory requirements.
  • Work towards agreed collections, quality and productivity targets.
  • Participate in training, coaching and performance-development activities.

Minimum requirements

  • Grade 12/Matric.
  • Basic computer and email literacy.
  • Basic Microsoft Word and Excel skills.
  • Good written and verbal communication skills.
  • Clear and professional telephone communication.
  • Good listening, negotiation and problem-solving abilities.
  • Ability to remain calm during difficult financial conversations.
  • Ability to communicate respectfully with clients.
  • Ability to follow scripts, procedures and instructions.
  • Ability to work towards performance and quality targets.
  • Ability to maintain confidential information.
  • Ability to work independently and as part of a team.

Key competencies

  • Client communication.
  • Active listening.
  • Negotiation and payment-arrangement facilitation.
  • Account and data administration.
  • Problem-solving.
  • Professionalism and emotional control.
  • Fair and respectful client treatment.
  • Confidentiality and integrity.
  • Target and quality awareness.
  • Reliability and accountability.

Working arrangement

  • This is a full-time, office-based position at 32A Jellicoe Avenue, Rosebank, Johannesburg. The successful candidate will work according to the company’s operational schedule. The final working hours will be confirmed during recruitment.

Salary

  • The position offers a salary of R11,950 CTC per month, equivalent to R143,400 CTC per year.

How to apply

  • Email your CV to hr@credfin.co.za
  • Email subject: Credfin Careers
  • Email body: State that you are applying for the Collections Agent position.

Applications close on 31 July 2026

Only candidates selected for the next stage of the recruitment process will be contacted.

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